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Sales Associate Middleton, WI

Position Type:
Full-time
Overview:
Responsible for connecting with existing and potential customers while working rigorously to connect them to products and services; determine customer's needs and be able to recognize opportunities to make a sale; responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals.
Responsibilities:
Sales Associate Functions -
Connect with existing and potential customers while working hard to connect people to products and services they want ensuring adherence to corporate and department policies and procedures
Determine the customer's needs and be able to recognize opportunities to make a sale
Work with supervisor to establish daily objectives and prioritize workload, ensuring deadlines are met and staffing levels are appropriate
Support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing
Lead and participate in processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided
General Associate Functions -
Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
information, and verbal/written communication to others continuously throughout the work day.
Related Duties as Assigned -
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, employees may be asked to perform other duties as required
Minimum Qualifications:
Education -
Must be 18 years or older
High School Diploma or GED (Required)
Additional education may be required based on individual projects and/or locations

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